Once you’ve placed your order through the drop-down menu, we will select your discus and make a short video of your exact Discus Selection and send it to you so you can view what you will receive. As a standard practice at our store, we feel that sharing a video before ordering ensures that your expectations will be met while also helping us improve customer satisfaction.
When your payment is complete, we will quarantine your fish. To ensure the well-being of your discus, we will not feed it before shipping. Every discus fish that we ship is kept in a clean environment from the moment it leaves our store to when it arrives at your doorstep. Fish under 4.5” are quarantined for 24-hours, and anything larger is quarantined for 48-hours before shipping.
The discus is removed from quarantine and placed in reinforced plastic bags filled with aged aquarium water. We do not use sleeping agents. The fish is secured in a 1.5” Styrofoam container. Depending on weather conditions and temperature, 40-hour heat packs will be used, so the water temperature remains between 82 -84 degrees Fahrenheit.
UPS will email you a tracking number after they pick up the package so you can monitor the delivery as it travels to your home.
All orders are sent via UPS Next Day Air on Tuesdays, Wednesdays, or Thursdays, and delivered directly to your home. Shipping rates are based on destination and weight and are calculated before placing your order. To be eligible for shipping and delivery, a $300 minimum per order is required.
Should you prefer to pick up your fish, then you can do so at our store in Bowling Green, Ohio, on Saturdays and Sundays between the hours of 10 am and 4 pm. Please schedule an appointment beforehand by sending an email to firstname.lastname@example.org.
In-store pick-ups do not require selections to be made beforehand and nor is there a minimum purchase requirement. Please refer to the Fish Selection & Packing information in the drop-down menu located at the top right corner of our website.